This Grievance Redressal Policy (“Policy”) lays down the process for attending to complaints and grievances.
You may provide any complaint or feedback to us by an email to care@clyzo.com Please provide exhaustive context of your grievance along with the details of your purchase (if any) and the relevant dates and events. A clear communication by you will enable us to resolve the grievance more efficiently.
In case the grievance is not resolved within a reasonable time, you may escalate the matter as per the following matrix.
| Level | Authority | Time for resolution | |
|---|---|---|---|
| First | Customer Satisfaction Officer | Within 15 days from intimation | grievance.c@clyzo.com |
| Second | Customer Satisfaction Manager | Within 15 days from escalation | grievance.m@clyzo.com |
| Third | Operations Head | Within 30 days from escalation | grievance.o@clyzo.com |
We are committed to make our best efforts to redress the grievance as expeditiously as possible.
In case of any unresolved grievance, please contact the Grievance Officer on the following details.
